Update one year later, August 3, 2026:
The technician who came out to do the warranty repair on our compressor motor was excellent. He arrived promptly, did a great job, and left the area spotless. So I am updating my previous review, after a bad experience on the install.
Thank you for honoring the warranty!
Meyers seems as if they want to please, but they have not failed to disappoint us over the course of 10 months. After buying a home with an 13 year-old HVAC system that was working well, we bought a service contract with Meyers, and asked them to evaluate the unit.
January 2025: The first service tech had only recently started working for them, and seemed challenged to understand how to open the unit. He assured us that the heater was in good shape, but then we had to help him figure out how to put the cover back on, after he first put it on incorrectly.
June 2025: The tech came to do our routine summer check of the AC (which had been working just fine to that point), and told us he was having problems with the "fast start" on the compressor. He told us that the unit was on its last legs, and needed to be replaced. We agreed to have them replace the AC only, because the tech said that the heater was just fine. (We were foolish not to get a second opinion). I don't think that either Meyers tech ever opened the heat exchanger to see that there was rust inside (Something that we would find out after they replaced the AC)
July 2025: After failing to show up on the appointed day, Meyers rescheduled our AC replacement for another day, without consulting us. Meyers sent a tech to replace the AC accompanied by the 17 year-old son of the manager as his assistant. The teenager had a bad attitude about doing the work, and spilled oil all over our pavers and landscaping rocks and driveway. He tracked mud into our house. Meyers' manager sent someone to try to clean up the mess, and even tried himself, but some of the oil stains remain. When the job was complete, the tech left a hose unhooked on the interior unit, which drained water onto our floor for months before we noticed it.
October 2025: A chatty tech came to look at the water draining from the bottom of our interior AC unit onto the floor, and admitted that it was their fault for not hooking it up properly. He also performed our winter heater inspection. He told us that there was rust in the heat exchanger and strongly recommended that we replace the heater as soon as possible. If this was the case, why didn't the tech tell us in July when we inquired about the heater before changing the AC?? We could have saved a lot of money by replacing the entire HVAC at one time, instead of replacing two different units inside of 4 months!
We initially hired Meyers because they seemed to have excellent reviews. However, we understand that the previously respected business has changed hands in recent years, causing some changes. I should have trusted my gut when the first tech who came out in January could not easily reassemble the unit. Our overall impression is that Meyers is unorganized and sloppy - evidenced by their poor workmanship, their chaotic office, and messy trucks, and lack of professionalism. We feel that we made a mistake hiring them, and it has cost us dearly. I do not recommend them.
